Frequently Asked Questions

You have several ways to file a claim. 1. You can file a claim by calling the toll-free number listed on the front page of your GBS Protection Plan. 2. You can file a claim by simply logging on the gbsent.com

In order to file a claim, you will need a copy of your sales receipt showing the item, along with photos of the damaged item. Note: A copy of your sales receipt may have been added, however you may still need a copy during the claim filing process.

No, your Protection Plan is valid from the date of delivery regardless of your address. Please refer to your Protection Plan for important details regarding moving to a new residence.

If the store no longer carries the furniture that was purchased, you will receive retailer credit for the purchased price of the item authorized for replacement. This will allow you to reselect a different style of equal of lesser valued item.

You can access your online profile and view your terms and conditions at any time.

If your claim requires a Service Technician, you will be contacted within 2-5 business days to schedule a service appointment.

No, matching pieces are not covered by your Protection Plan.

Please call into our Customer Care Center and one of our Representatives will be happy to assist you.

No. A store closing does not void your Protection Plan. Please review your Protection Plan for coverage details regarding retailer closings.

No, once a replacement of an item has been fulfilled, your coverage is completed for that item.

Some Protection Plans will cover specific types of pet damage such as urine, or vomit. Please refer to the terms and condition of the Protection Plan you purchased to verify if a specific pet damage is part of your coverage.

Please contact the toll-free number listed on your Protection Plan to hear about your options.

Please contact the Guest Services number for your retailer regarding any questions about promotional offers at the time of purchase.

For your convenience, our GBS Call Center is open Monday - Friday, 9:00 a.m. to 8:00 p.m. EST and Saturday 9:00 a.m. to 5:30 p.m. EST. Please call us at the toll-free number located on your Protection Plan.

All damages much be reported within 30 days of discovery. Please review your Protection Plan subsection “To Obtain Service” for more details.

If products were offered to you at the time of purchase, please review the instructions that came with your products.

You can access your online profile via our consumer portal to file a claim.

If you believe that the determination is not correct, you have the right to appeal the decision by filing a grievance within 10 business days from date of the notice. Please submit a copy of the denial notice and a single page brief explanation of your situation with any other relevant information to claimsappeal@gbsent.com.

Unfortunately, your Protection Plan is not renewable.

Unfortunately, your Protection Plan is not transferable.

Please review the replacement authorization letter for the allowed timeframe.